Sunday, May 8, 2011


Let's face it, a great hairstylist is hard to come by and so is a dedicated client. But if you feel the relationship with your stylist isn’t working, and although it is a difficult conversation to have, speak up. You might just be the client to pull the blinders from your stylist’s eyes and ultimately make her or him a better stylist.

To have your voice heard, make sure to ask your hairstylist to set aside some time to have a private chat before your next appointment. Privacy is important so that you can be candid and avoid embarrassment or any interruptions by other clients or staff. Explain why you are unhappy and if you believe there is a solution, offer it. Don’t mismanage expectations by saying “darling, you know I love you and won’t go somewhere else.” At the end of the day, this is about business not romance and you actually may end up going somewhere else.

If you feel your concerns were clearly understood, then go for another service and hopefully you can reconnect. But if you leave that chair once again unhappy, then it's time to move on, unless a relationship built on bad communication, poor results and/or disrespect is your thing!

Flee A Sinking Ship-

There is nothing to gain by rearranging the deck chairs on the titanic! It’s time to step onto someone else's yacht? However, before leaving the salon forever, give the salon manager or owner the courtesy of sharing your thoughts. No one wants to see money walkout the door never to return, without knowing why, and without the ability to correct the situation for the next client.

Off To Find The Right Fit

For the client who loves their hairstylist for being thoughtful and consistent, but chooses to leave because their stylist is not skillful or up to date enough, I recommend a box of chocolate with a card with a short note. The card can easily say “It is a always a pleasure working with you but I have decided to try another stylist for now. Please know I adore you, I’m just looking for a fresh approach. I wish you all the best and I'm sure we will be in touch in the future." There is no reason to hurt someone’s feelings or burn a bridge to make a change. Always leave the door open for a return if you are not happy in the long run.

If you find yourself feeling like you’ve been through a divorce, well child, at least you don’t have to pay alimony!! ;-)


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